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great-people very friendly and helpful! 2012-09-30 - hotels.com

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Rooms are small, but very clean and modern. 2012-08-20 - hotels.com

Perfect location at the foot of the Ponte Vechio, with a rooftop terrace where we spent every evening. 2012-08-20 - hotels.com

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All the other staff were very nice and responded to my request to turn air condition to a lower temp immediatly. 2012-07-31 - hotels.com

The other issue - I contacted front desk staff and requested no room cleaning but found my room was cleaned anyway on several days and there was no door hanger available, odd. 2012-07-31 - hotels.com

4th Floor Room was very clean, modern decor, light brigh, crisp white linens, view of side street, very quiet; great location steps from Ponte Vecchio (old bridge); had a few issues with air condition as it is controlled by the front desk, had to call several times to ask staff to lower the temp to cool the room adequately - July is very hot and extremely humid so air con is a definate must! 2012-07-31 - hotels.com

At check-in the staff was extremely rude and not accommodating. 2012-04-16 - hotels.com

They do not clean the rooms well at all. 2012-04-16 - hotels.com

Location great. WATCH OUT for the ODOR and service 2012-04-16 - hotels.com

They did not honor the free breakfast that was to be included in payment when booking. 2012-04-16 - hotels.com

snobbish and unhelpful staff. 2011-08-16 - hotels.com

And valet parking service was so terrible. 2011-08-09 - expedia.com

good location, but room is so small. 2011-08-09 - expedia.com

good location, but very small room! I can't breath. 2011-08-09 - expedia.com

Although hi speed internet is available in the room, WIFI is not available. 2011-07-29 - hotels.com