The hotel was amazing, and staff was friendly and helpful. 2012-06-26 - hotels.com

The staff was very friendly and helpful. 2012-05-16 - hotels.com

What a beautiful room. 2012-05-16 - hotels.com

Location is fabulous and how many times can you step out of your room into an historic rotunda?! 2011-04-05 - hotels.com

The location is perfect for walking, which is all one can really do in Beantown, Close to everything. 2010-12-08 - travel.yahoo.com

Very accommocating and personal very patient even when I seem to asking lots of questions. 2010-11-03 - expedia.com

Very nice historical building in the center of boston, with just a short walk to many fine dining restraunts, and the best irish pubs Boston has to offer. 2010-10-31 - cheaptickets.com

PROS: Location, concierge staff, and historic building. 2010-10-28 - travela.priceline.com

the noise level from the bar room below us.. 2010-10-15 - expedia.com

No pool or restaurant but guests can use the Marriott Long Wharf which is located nearby. 2010-10-04 - cheaptickets.com

I was told they had hot water and coffee- Water pressure for the bathroom sink was lame- Free internet capped at 512K with no option to purchase a better connectionI do concede that the property is in one of the best walking locations to Fanueil Hall, the North End and Waterfront. 2010-02-25 - yelp.com

This is definitely cool property but incredibly dated (old tvs, some visible peeling on furnishings, rooms are drafty which means don't stay here in the winter, etc... 2010-02-25 - yelp.com

The Custom House is definitely in the expensive price range but again, you're paying for the location. 2009-08-04 - yelp.com

 If you are traveling with kids, make note, there is NO swimming pool at this location. 2009-04-14 - yelp.com

Although no restaurant, a very charming place to stay for a short time. 2008-07-22 - expedia.com

Slightly disappointed with some aspects of the service. 2008-07-15 - hotels.com