It just isn't professional. 2012-10-24 - hotels.com

Very poor customer service. 2012-10-21 - hotels.com

Very friendly and helpful personnel. 2012-10-11 - hotels.com

Hotel is ok for sleeping, room was clean, and in fairly good conditions. 2012-10-11 - hotels.com

My guest and I nearly froze to death the entire stay, due to the heat not working in the room 2012-10-11 - hotels.com

Conviniently located near a Metra train station, but at night taxi is highly recommended. 2012-10-11 - hotels.com

Room was clean, a bit too warm, but adequate all around. 2012-10-08 - hotels.com

Our driver was excellent, very professional in her appearance, knowledgeable of the city and friendly! 2012-10-08 - hotels.com

My largest complaint is that the building is very old and the air conditioning and heating has not been updated. 2012-10-04 - hotels.com

There was also a nice coffee shop in walking distance. 2012-10-04 - hotels.com

There was little airflow but fortunately it is October and relatively cool outside. 2012-10-04 - hotels.com

I was able to walk my dog on the trail and enjoy the beauty of the lake and scenic view of downtown. 2012-10-04 - hotels.com

Staff was very nice. 2012-09-29 - hotels.com

The air conditioning didn't work at all, and the room was unbearably hot. 2012-09-13 - hotels.com

Tv didnt work. 2012-08-12 - hotels.com

We were told that the shuttle service driver was sick so that there would be no service leaving us to have to pay for a ride downtown and back. 2012-08-09 - hotels.com

Customer service was poor. 2012-07-23 - hotels.com

The staff switched us to a new room after the keycard didn't work in our first room. 2012-07-22 - hotels.com

The keys didn't work for the second room. 2012-07-16 - hotels.com