The wireless Internet was a joke--even the premium service... 2012-11-14 - hotels.com

Nice and classy hotel, very clean and good service. 2012-11-14 - hotels.com

good location 2012-11-02 - hotels.com

I would recommend it if you are in the downtown Chicago area and want easy access to all the activities and dining. 2012-10-04 - reviews.travelocity.com

The location was ideal, the staff was beyond helpful without being in your face. 2012-10-04 - reviews.travelocity.com

Can walk to excellent shopping, bus routes, trains 2012-09-12 - hotels.com

Everyone was very warm and knowledgeable, and the Concierge were excellent help, especicailly finding a great place for breakfast, although we also ate breakfast at the hotel, and it was also great . 2012-09-12 - hotels.com

Loved the location and service of the hotel. 2012-09-11 - hotels.com

CONS: Bathroom is not typical of a 5 star hotel. 2012-07-13 - travela.priceline.com

The staff at check in was very pushy and condescending. 2012-06-22 - reviews.travelocity.com

Housekeeping didn't clean it up, so after 2 days, I called and asked for housekeeping to deal with the coffee maker and dirty cups. 2012-04-08 - hotels.com

My only complaint was that we wanted coffee in the room, and a coffee maker wasn't in my ""profile,"" so I had to have one delivered. 2012-04-08 - hotels.com

CONS: Hours of the pool not available in the evenings for children. 2011-07-30 - travela.priceline.com

The only negative was that I found a dirty woman's undergarmet in the sofa in the room. 2011-07-19 - hotels.com

Only issue if any was we were a little cold in our room, but they sent an engineer right away to heat us up. 2011-04-05 - expedia.com

I have stayed in the Ritz Carlton elsewhere and I was a little disappointed with Chicago for a 5 star hotel. 2010-08-16 - hotels.com

Only negative was the expensive and burdensome parking options. 2010-06-30 - hotels.com

Our upgrades suite was great, except that one of the toilets became clogged [quickly fixed], there was mold in the shower stall, paint was pealing from the drawer in one bathroom, the bathroom floors were dirty . 2010-06-16 - hotels.com