Service at the hotel was good, concierge was very helpful to book car/van for us (even if you hire external transport which is cheaper than Shang's). 2011-01-19 - expedia.com

It was clean as usual and good location. 2010-05-25 - mytravelguide.com

Because of the damage to our clothes that got filthy and stained after they were supposedly washed, the extension tour to Beijing not to mention the inconvenience and mental torments that we underwent as a result of the harrowing experience, we requested the management of Shangri-La Harbin to replace our damaged personal belongings. 2010-05-25 - mytravelguide.com

PROS: It was clean as usual and good location.. 2010-05-25 - mytravelguide.com

Harbin best hotel 2010-03-31 - expedia.com

Service was excellent and I was immediately serviced upon walking in. 2010-02-28 - agoda.com

Staff is extremely friendly and helpful. 2010-02-28 - agoda.com

CONS: The room service food quality didn't seem on par with other Shangri-Las. 2010-02-28 - agoda.com

CONS: It was a bit of a surprise to be charged for warm water (that had seemed to be complimentary) in the hotel lobby and we had to have this removed from our bill. 2010-02-14 - agoda.com

CONS: Lounge furniture was looking a bit tired although comfortable.. 2010-02-07 - agoda.com

Our room was small but it had an amazing view of the Ice Sculpture park and the river. 2010-01-24 - agoda.com

Bad services, can't deal with the problems. 2010-01-12 - expedia.com